AI and opportunity: overcoming uncertainty to harness new technology

AI in Action

Many Retail Hive Tech Leaders are actively exploring AI solutions to help tackle complex issues, improve productivity and automate processes, freeing up human resource to deliver in the areas where they can really add value. There’s a sense that AI solutions need to be provided by experts and that seeing through the ‘noise’ in the market to find genuinely value additive solutions is important. It’s often therefore falling on tech leaders, who can often see the value in AI-enabled solutions more quickly than other teams, to educate and support the business with rollout.

Some Retail Hive members have found events and training can help to bridge this gap, with sessions like ‘town halls’ helping to foster discussions around AI projects and clarify the potential benefits. Naturally employees can feel threatened by the introduction of AI, and allowing all stakeholders to voice concerns as well as to take advantage of the benefits of AI, can foster a more inclusive atmosphere.